Terms and conditions
BOOKING
Thank you to check that you communicate us the right date for your stay/trip.
You must inform us at the time of your reservation if you are following a special diet (vegetarian, vegan, other).
PICK UP
IF PICK UP: it is agreed that the driver can be on site at the departure time, or + 30 minutes departure time.
It’s up to you to communicate us the right address for the pick-up.
PRICES
Prices mentioned on the site are given as an indication and may be different depending on the desired period, the service requested.
The final price is communicated to you at the time of confirmation of the reservation.
Prices available on the site include only what’s mentioned on the product page.
Children: for children between 5 and 11 years old, the price is …
For children between 12 and 18 years old, the price is 50% of the rate adult.
Deposit: at the time of booking, we will ask you for a deposit of 30% of the total price.
Payment: payment of the balance can be made at the start of your stay / trip.
CANCELLATION POLICY
Customer cancellation
- COVID-19 RELATED REASON: if you cancel your stay in one of our camps or your desert trip you have booked, the deposit is fully refundable.
You have also the option, if you want, to reschedule your booking for another date without extra fees.
Thank you to inform us as soon as possible you know that your trip cannot take place.
- NON-COVID 19 RELATED REASONS: your deposit is refundable at (100%) 50% if cancellation at least 10 days before your stay.
If you cancel less than 10 days before your stay, the deposit is not refundable.
Agency cancellation
Our agency is entitled to cancel any stay / tour if there is any emergency, high risk for customers or bad weather conditions.
The cancellation can be done at any time if we estimate that the safety of the travellers may be compromised. All payments receveid to date will be refunded.
It’s also the case for other unforeseeable event or emergencies. All payments received to date will then be fully refunded.